CASOS Working PAPER

"Determining Factors in the Usage of Software Applications By End Users in a Not-for-Profit Environment" (PDF file)
Author: Bonnie Anderson

Abstract
The objective of this paper is to determine which factors influence the usage of software applications, both the total amount of applications used, and the specific applications used. The software is provided to the users so cost is not an issue in the users? decision. Training is also provided. We look at demographic information as well as social network information to determine if there are any patterns. We examine email applications, office applications (word processing, spreadsheet, etc.) and department specific software (financial, manufacturing, etc.)